Shipping and Delivery Policy

Effective Date: 7th July 2025

Last Updated: 7th July 2025

1. Overview

This Shipping and Delivery Policy governs the shipment and delivery of products ordered from govindaapp.com. By placing an order, you agree to these shipping terms and conditions.

2. Shipping Coverage

2.1 Domestic Shipping

• Coverage: All serviceable PIN codes in India
• Carrier Partners: Shiprocket and associated couriers
• Non-Serviceable Areas: We reserve the right to cancel orders to non-serviceable locations

2.2 International Shipping

• Available Countries: As per Shiprocket availability
• Restricted Countries: Orders to sanctioned countries will be cancelled
• Customs Compliance: Buyer responsible for all customs duties and taxes

3. Shipping Charges

3.1 Domestic Orders

• Standard Shipping: Standard shipping charges
• Express Shipping: Available at additional cost
• Remote Area Charges: May apply for certain PIN codes

3.2 International Orders

• Charges: Calculated based on weight, dimensions, and destination
• Customs Duties: NOT included in shipping charges
• Additional Fees: Buyer responsible for all import duties

4. Processing Time

• Ready Stock Items: 2-5 business days
• Made-to-Order Items: 7-10 business days
• Customized Products: 10-15 business days

5. Delivery Timelines

5.1 Domestic Delivery (After Dispatch)

• Metro Cities: 3-5 business days
• Tier 2/3 Cities: 5-7 business days
• Remote Areas: 7-14 business days

5.2 International Delivery

• Neighboring Countries: 7-10 business days
• Asia-Pacific: 10-15 business days
• Europe/Americas: 15-20 business days

6. Order Tracking

• Tracking details sent via SMS and email upon dispatch
• Real-time tracking available on our website
• Tracking may take 24 hours to activate

7. Contact for Shipping Queries

Customer Support:

• Website: https://govindaapp.com/contact-us/

Business Hours: Monday to Saturday: 10 AM - 7 PM IST